We want you to be over the moon with your purchase, but understand that from time to time you may wish to return or exchange a product. If you’re not happy for any reason please contact [email protected] to let us know and request a Returns Form.
This policy does not affect your statutory rights in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
You will be entitled to return a product to us and receive a refund where:
(a) we receive a Return Request within 14 calendar days from the date you receive your order, and we receive the returned product within 14 calendar days of receiving this Return Request;
(b) the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new;
(c) none of the exclusions set out below apply.
Please make sure your parcel is properly packaged in its original box to avoid any damage in transit back to us. Items which arrive damaged due to improper packaging will not be exchanged or refunded.
You will be responsible for paying postage costs associated with returns. Returns must be sent through a trackable delivery service, ensuring it is appropriately insured. We do not take any responsibility and cannot process a refund for items that are not received and request that you contact your delivery provider directly in these cases.
The following kinds of products may not be returned under this policy:
(a) Earrings for pierced ears – All earrings for pierced ears are non-returnable due to strict hygiene control.
(b) Bespoke and customised goods – which means pieces that have been changed/ amended / adjusted in style, colour or fit from our standard style offered on our website.
As a small business we take extreme pride in handling each piece ourselves personally with great attention and care. Our products are quality checked and carefully hand packaged so it is extremely unlikely any pieces will ever leave us damaged – however occasionally the delivery service will handle a package roughly and the contents may become damaged in transit. In this case, we will happily replace the item for you and cover the re-delivery costs ourselves. We will not refund or exchange damaged items, we only replace them with the same item (like for like) or similar item if this isn’t possible.
If you believe your products are damaged please notify us immediately upon receipt.
We will happily provide a refund to you within 14 days once the item(s) have reached us safely. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.